Substitution Policy

Substitution of your floral order may be necessary to send your order out promptly. We take special care of each order to make it as similar as illustrated on our website.

Flowers

  1. The Arrangement viewed online shall not be substituted in size whatsoever.
  2. The fresh flowers used should be similar in style, color, and most importantly value. Some flowers may be out of season, or temporarily unavailable, therefore substitution in certain flowers may be necessary.
  3. When substitution is required, we will make sure that the outcome of the arrangement will not change
  4. If the floral container is not available a similar container will be used
  5. In one-of-a-kind flower arrangements, such as roses or lilies, every attempt will be made to match the flower type as the variety is of first importance, preceding colour in this instance only.

Plants

  • Similar plants of equal or greater value may be substituted for green and blooming plants.
  • Every attempt will be made to match the plant type for one-of-a kind plants such as orchids, although another color may be substituted.
  • If the plant container shown is not available a similar container will be used

Specialty Gifts

  • Bears, Balloons, and greeting cards may be substituted with another of equal or greater value and of a similar theme and category (New baby with new baby, etc.)